Shipping & Handling
Orders for shipment will be processed in 1-3 [calendar or business] days from the date the order is placed.
SHIPPING DELAYSPlease note: shipping times may be affected by COVID-19. All noted shipping timeframes are estimates. We apologize in advance if your delivery has been delayed. Please be patient; we know how excited you are to receive your package from Dos Nueve Studio in the mail!
DOMESTIC ORDERS
Delivery times are estimated to be 2-5 business days. All noted shipping timeframes are estimates.
Delivery times are estimated to be 15-20 business days. All noted shipping timeframes are estimates.
If you have not received your shipment after 10 business days from when you placed your order, please track your order via our form here Order Tracking Form. While we are not responsible for stolen shipments or shipments lost in the mail, we will do all we can to get your order safely to you!
We are not responsible for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
We are not responsible for incorrectly delivered shipments. If the address information provided is incorrect or incorrectly entered at the time of purchase.